pg178 Privacy Policy

pg178 (referred to in this Policy as "pg178," "we," "us," or "the Platform") is an online casino and sports betting platform accessible at pg178.co, serving Filipino players across the Philippines in accordance with PAGCOR licensing requirements. For the purposes of the Philippine Data Privacy Act of 2012, pg178 is the Personal Information Controller (PIC) in respect of the personal data collected and processed through the Platform.

pg178 has appointed a Data Protection Officer (DPO) responsible for overseeing data protection compliance. Contact details for the DPO are provided in Section 15 of this Policy. This Privacy Policy applies to all users of pg178.co, including registered account holders, visitors who have not registered, and individuals who communicate with pg178 through support channels.

pg178 collects the following categories of personal data from players and site visitors. The specific data collected depends on your interaction with the Platform:

pg178 does not intentionally collect sensitive personal information (as defined in Section 3(l) of the Data Privacy Act) beyond what is strictly required for identity verification and AML compliance. Where sensitive personal information is necessarily collected (e.g., a government ID photograph), it is processed exclusively for the stated verification purpose and retained only for the legally required period.

pg178 collects personal data through the following means:

• Direct provision by you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or configure account settings, you directly provide personal data to pg178.
• Automated collection: When you visit pg178.co, our servers and analytics systems automatically record technical data including your IP address, browser type, device identifiers, pages visited, and session duration through server logs and cookies.
• Payment processors: When you deposit or withdraw funds via GCash, Maya, BPI, BDO, Metrobank, or other accepted payment methods, the relevant payment processor transmits necessary transaction data to pg178 to confirm and process the transaction.
• Game providers: pg178's third-party game providers (such as PG Soft and Pragmatic Play) transmit gameplay session data — including game results, bet amounts, and session timestamps — to pg178 for account crediting, auditing, and responsible gaming monitoring.
• Identity verification services: Where an automated KYC verification service is used to validate government-issued Philippine IDs, that service provider transmits the verification result and relevant extracted data to pg178.
• PAGCOR and regulatory sources: pg178 may receive information from PAGCOR or other regulatory bodies relevant to a player's account status or compliance obligations.

pg178 uses your personal data only for the purposes for which it was collected, as follows:

• Account creation and management: To register your account, verify your identity, maintain your account in good standing, authenticate your logins via OTP, and manage your account preferences and settings.
• Payment processing: To process deposits and withdrawals via your selected Philippine payment method (GCash, Maya, BPI, BDO, Metrobank, etc.), verify that payment accounts are registered in your name, and maintain transaction records.
• Regulatory compliance: To fulfill pg178's obligations under PAGCOR licensing conditions, the Philippine Anti-Money Laundering Act (RA 9160, as amended), the Data Privacy Act (RA 10173), and any other applicable Philippine regulations. This includes transaction monitoring, suspicious activity reporting to the Anti-Money Laundering Council (AMLC), and maintenance of records for the legally required retention periods.
• Responsible gaming: To monitor gameplay patterns for indicators of problem gambling behavior, enforce self-exclusion and deposit limit settings, and intervene in a player's best interests where required under pg178's responsible gaming obligations.
• Security and fraud prevention: To detect, investigate, and prevent unauthorized account access, payment fraud, bonus abuse, collusion, and any other conduct prohibited under pg178's Terms and Conditions.
• Customer support: To respond to your enquiries, resolve complaints, process account changes, and maintain records of communications for quality assurance and dispute resolution purposes.
• Service improvement: To analyze aggregated and anonymized usage patterns for the purpose of improving the pg178 platform, optimizing performance for Philippine network conditions, and developing new features relevant to Filipino players.
• Communications: To send you service-related notifications via SMS to your registered Philippine mobile number, including transaction confirmations, OTP codes, account security alerts, and material changes to pg178's terms or policies. Marketing communications are sent only with your express consent.

Under the Philippine Data Privacy Act, pg178 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms and Conditions you agreed to upon registration — including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR licensing requirements, the Anti-Money Laundering Act, the Data Privacy Act, and any other regulatory obligations applicable to pg178's operations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, service improvement, and responsible gaming monitoring, where such interests do not override your rights and freedoms.
• Consent: For processing activities not covered by the above bases — including marketing communications, optional analytics, and any collection of data beyond what is strictly necessary — pg178 will obtain your specific, informed, and freely given consent before processing.

pg178 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. Personal data is shared with third parties only in the following circumstances:

• Payment processors: GCash (GXI), Maya, BPI, BDO, Metrobank, and other accepted payment service providers receive the minimum personal and financial data necessary to process your transactions. These providers are subject to their own data privacy obligations under Philippine law.
• Game providers: Licensed game providers (e.g., PG Soft, Pragmatic Play) receive player account identifiers and session data necessary to operate games, validate outcomes, and return results to pg178 for wallet crediting.
• Identity verification services: Third-party KYC and identity verification technology providers receive document images and personal data solely for the purpose of verifying your identity against government records.
• Regulatory authorities: pg178 is required by law to disclose certain player data and transaction information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine regulatory bodies upon lawful request or as required by regulatory reporting obligations.
• Law enforcement: pg178 will disclose personal data to Philippine law enforcement agencies, courts, or other competent authorities where required by a valid court order, subpoena, or other binding legal process under Philippine law.
• Service providers: Carefully selected third-party service providers engaged by pg178 to support platform operations — such as cloud hosting, cybersecurity, and customer support technology — may access personal data as data processors acting solely on pg178's instructions and bound by appropriate data processing agreements.

Some of pg178's third-party service providers — including certain game providers and cloud infrastructure providers — may be located outside the Republic of the Philippines. Where personal data is transferred to recipients in other countries, pg178 ensures that such transfers are conducted in compliance with the Data Privacy Act and NPC guidelines, including implementation of appropriate safeguards such as contractual data transfer agreements that require the recipient to protect the personal data to a standard equivalent to Philippine law requirements.

pg178 will not transfer your personal data to a recipient country unless pg178 has assessed that an adequate level of protection for the data will be maintained, or appropriate contractual safeguards are in place. You may request information about the specific safeguards applicable to international transfers of your data by contacting our DPO.

pg178 retains personal data only for as long as necessary for the purposes for which it was collected, subject to mandatory minimum retention periods under Philippine law:

• Active account data: Retained for the duration of your account relationship with pg178 and for a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and AML obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction in accordance with the Anti-Money Laundering Act (RA 9160, as amended).
• KYC and identity verification documents: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure.
• Customer support communications: Retained for a minimum of two (2) years from the date of the communication to support dispute resolution and service quality management.
• Technical and log data: Retained for a maximum of twelve (12) months from collection unless retention is required for ongoing security investigation or legal proceedings.
• Self-exclusion records: Retained indefinitely to prevent re-registration in violation of a self-exclusion request, even following account closure.

Upon expiry of the applicable retention period, personal data will be securely deleted, anonymized, or archived in accordance with NPC guidelines on data disposal.

pg178 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you access pg178.co. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the operation of pg178, including maintaining your login session, storing your account preferences, and enabling secure transaction processing. These cookies cannot be disabled without disrupting core platform functionality.
• Functional cookies: Enable enhanced features such as remembering your language preference, preferred game categories, and responsible gaming settings between sessions.
• Analytics cookies: Help pg178 understand how the platform is used by aggregating anonymous usage data, including which pages are visited most frequently and where users encounter navigation difficulties. This data is used exclusively to improve the pg178 experience for Filipino players.
• Security cookies: Used to detect fraudulent activity, prevent unauthorized account access, and monitor for bot traffic or other malicious behavior on the platform.

pg178 does not use advertising or targeting cookies, and does not serve third-party advertising on the platform. You may manage cookie settings through your browser preferences. Disabling strictly necessary cookies may impair your ability to use pg178.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pg178:

pg178 implements organizational, technical, and physical security measures appropriate to the sensitivity of the personal data processed and the risks of unauthorized access, disclosure, alteration, or destruction:

• Encryption in transit: All data transmitted between your device and pg178 is encrypted using 256-bit TLS/SSL protocols.
• Encryption at rest: Personal and financial data stored in pg178's databases is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data is strictly limited to pg178 personnel who require it for the performance of their duties, governed by role-based access control and multi-factor authentication for administrative systems.
• Password security: Account passwords are stored exclusively as salted cryptographic hashes. pg178 staff and systems cannot recover or view your account password in plain text.
• Security monitoring: pg178 operates continuous security monitoring, intrusion detection, and anomaly detection systems on its infrastructure.
• Security audits: pg178 conducts regular third-party security assessments and penetration testing of its platform infrastructure.

In the event of a personal data breach affecting your rights and freedoms, pg178 will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act and NPC Circular 16-03 (Personal Data Breach Management).

pg178 is strictly for adults aged 21 years and above in accordance with PAGCOR regulations and Philippine law. pg178 does not knowingly collect or process personal data from individuals under 21 years of age. Age verification is a mandatory part of the pg178 registration and KYC process.

If pg178 discovers that personal data has been collected from a person under 21 — whether through false age declaration during registration or any other means — that data will be immediately deleted, the associated account will be permanently closed, and all funds associated with that account will be handled in accordance with PAGCOR guidelines. Where applicable, the matter may be referred to the appropriate Philippine authorities.

The pg178 platform integrates third-party services including game providers, payment processors, and identity verification services, as described in this Policy. These third-party services are subject to their own privacy policies and data protection practices. pg178 selects third-party providers that maintain data protection standards consistent with Philippine law requirements and contractually requires them to process personal data only for the purposes specified by pg178.

pg178 does not operate any advertising networks or serve third-party advertising banners or tracking pixels on the Platform. pg178.co does not link to external websites for advertising purposes. Any internal navigation links on the Platform direct only to other sections of pg178.co.

pg178 may amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, NPC guidance, or PAGCOR requirements. Material changes to this Policy will be communicated to registered players via SMS notification to the registered Philippine mobile number, or by prominent notice on the pg178 platform, with a minimum of fourteen (14) days' advance notice where practicable.

The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Continued use of the pg178 platform following the effective date of an amended Privacy Policy constitutes your acknowledgment of the updated Policy. We encourage you to review this Policy periodically.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pg178, please contact our Data Protection Officer:

• DPO Contact (Privacy Requests): [email protected] — please include "Privacy Request" in your message subject or first line. Responses are sent within 15 business days.
• General Support (24/7 Live Chat): Available directly through the pg178 platform for non-sensitive account queries.
• NPC (National Privacy Commission): If you believe pg178 has violated your data privacy rights and our DPO has not resolved your concern satisfactorily, you may file a complaint directly with the NPC at privacy.gov.ph.

This Privacy Policy was last reviewed and updated on January 1, 2026. pg178 is registered with the National Privacy Commission of the Republic of the Philippines and operates under PAGCOR licensing.